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  2. Shipping And Fulfillment Policy
Shipping Time -- For in stock items, we strive to ship all orders SAME DAY if received before 11:00 AM CST and item is in stock. During high season or high volume days, orders may ship Next Business Day.  If an order is placed AFTER 11:00 AM CST, we will strive to ship it the same day but if that is not possible, it will ship the following business day unless otherwise noted on the item or communicated by our staff.  Special orders, large bulky orders, orders with out of stock items, and orders requiring a lot of customization or fabric cutting may ship next day or on the day communicated by our staff.
 
Although our standard method for shipping Domestic orders is US Priority Mail (2-3 day shipping time), we cannot guarantee when an order will arrive. Please see the USPS Shipping Guidelines for details prior to ordering. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.  

*COVID-19 DELIVERY DELAYS
At this time USPS, and UPS are not honoring delivery guarantee times. Please order with an anticipation of longer delivery times. See more on the USPS Website

 
Note: Large, over sized or bulk orders of 50 pieces or more, of any single item may be subject to alterations, substitutions or limited color choices. Additional shipping fees may be required after checkout for all large, oversize or bulk orders of 50 pieces or more. All over sized orders are subject to UPS ground shipping or comparable. 

Some items may ship separately from the rest of your order and may ship from a different location; and some items may ship UPS or FedEx.  See details on particular items.

Not all items are available for International Shipment.
 
It is the SOLE responsibility of you the customer to be available to receive your Priority Mail package by USPS or to provide a safe place for USPS to leave your package. It is the SOLE responsibility of you the customer to provide Living Felt with the correct shipping address. If USPS attempts to deliver a package but cannot do so because of an incorrect address provided by you the customer, Living Felt is not responsible for tracing, tracking down or resending your order, it is the responsibility of you the customer. If an order is returned to Living Felt, we will contact you the customer for correct shipping information and will resend the order to you. ALL standard shipping charges will apply for reshipping.  You may wish to enroll in the free USPS Service called INFORMED DELIVERY
 
If an order is LEFT at your door (as indicated by the online tracking system) by the USPS and you are not there to receive it or if it is stolen from your doorstep, Living Felt is not responsible for replacing or resending your order or investigating on behalf of you the customer. It is your SOLE responsibility to be available to receive your order from USPS or to provide a safe place for USPS to leave the package. Please use the tracking information provided in your order to communicate with USPS in your investigation of your missing package.  
 
INTERNATIONAL ORDERS
Canadian Orders: Please allow 7-10 business days for most orders to Canada. We have experienced shipments as quickly as 4 business days and as long as 21 business days depending on location/region. Living Felt does not have any control over the speed at which Canadian orders are delivered. Please order ahead for gifts/ special delivery times etc. 
 
International orders under 4LBS ship First Class International (unless otherwise specified during checkout), over 4LBS ships International Priority Mail. A valid telephone number is required on all International shipments. All International Orders require insurance as we do not always have a direct way to track or retrieve shipping information once a package has reached customs.Once an international order has reached customs it is the sole responsibility of the customer to obtain the package and all customs fees or charges are the sole responsibility of the customer. A package returned to us due to unpaid customs fees will be treated like a "return". Postage fees will not be refunded. Although we do our best to provide the very best service and assistance for our customers, we have no physical ability or can assume no additional responsibility other than providing our International customs shipping number and information once a package has left our facilities. 

International Shipping Times: During normal conditions, international parcels can take up to 4-6 weeks depending on country and location as well as shipping service chosen. First Class International shipping can take additional time (up to 45 business days at times) Please do not request additional package information as we will not be able to provide it. We have no method and no authority to contact your local International postal service on your behalf.

TIME IN TRANSIT *COVID-19 POTENTIAL DELAYS - TO BE ANTICIPATED FOR ALL INTERNATIONAL ORDERS
We are seeing in transit times ranging from 3-weeks to 8-weeks from the USA to the UK and other countries abroad.
We are unable to refund orders or shipping costs due to shipping delays; please order with anticipation of long parcel transit times.

Please also watch for customs communications regarding duties that may be required to collect your parcel.
If a parcel is returned as a result of unpaid duties, we are unable refund cost of shipping and unable to re-ship.
PLEASE MONITOR TRACKING # TO WATCH FOR YOUR PACKAGE DELIVERY ESTIMATED DATE.
Your tracking number is included in your SHIPPING CONFIRMATION and can also be accessed in MY ACCOUNT on our website in your order history.
https://feltingsupplies.livingfelt.com/myaccount.asp

 
COST OF FREIGHT

Our shopping cart system has a "Calculate Shipping" feature that will estimate shipping for any items that you add to your cart. International shipments require full address to calculate shipping. Click Proceed to Checkout button and log in or enter billing and shipping info; payment method is not required for calculation. Intl orders over 4lb (2kg) require PRIORITY MAIL; if this ever occurs and you prefer 1st class, state so in the comments of your order and we can put in multiple boxes as needed.

 The shipping rate calculated covers only the postage. There may be additional import taxes or duties charged by the destination country. As every country calculates these differently, we have no way to account for them in the shipping rate. 

Import duties and taxes are the responsibility of the receiving party.

 
"Normal" HOLIDAY SEASON SHIPPING GUIDELINES: (NOV 1st - FEB 1st)  *Please See COVID-19 DELAYS above and expect longer than normal transit times this holiday season.
 
At Living Felt, we ship ALL packages within the Continental United states by means of USPS Priority Mail and all International Orders by means of USPS first class International or Priority Mail International: For Continental US orders, according to USPS standard Priority Mail guidelines, this will usually have your package arriving at it’s destination within 2-3 business days (including Saturday) This is NOT a guarantee. Packages can take up to 3 weeks in the busiest of times.  Please plan ahead and please order ahead for the Holidays. Once an order has been placed and shipped, Living Felt cannot do anything additional to expedite the shipping process for you and we assume no additional responsibility, nor have any authority for the speed at which your package arrives. We cannot call USPS for you or initiate an investigation for 10 business days after the package has left our facility. All orders are provided insurance and a USPS tracking number. 
 
For Holiday International orders, please add 2-3 weeks for shipping times. 
 
Note: We have ship 1000’s of orders each year through USPS Priority Mail. Over the past 10 years, every order we have ever shipped with the USPS has arrived safely and timely with only 2% or less (during the busier times of the year) having been delayed. 
 
If you search through our 100’s of customer testimonials, we are praised for our fast shipping and attentive customer service. However, we do not and cannot guarantee shipping times for you. Please order responsibility and order ahead. HAPPY shopping! 
 
 
To read the USPS Priority Mail guidelines please go here:

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