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100% Satisfaction Guarantee

1/10/2005 by MS

How We Make Our Customers Happy:

Our Quality and Service Guarantee
Living Felt has the highest standards of quality and service anywhere. We stand by our products, our mission and our committed customer service, and we mean it. Please read our 100s of testimonials here, on Facebook and throughout magazines and blogs across the globe and you can see for yourself. We seek to constantly provide better quality and service so that, you, our customers are happy. We honestly feel inspired and happy when we make you happy with products that you feel inspired to create with. That is a big part of our mission. 

Living Felt 100% Satisfaction Guarantee
If something, someone or anything here at Living Felt fails to meet your satisfaction, please let us know immediately. We want to hear from you so that we can make things right for you, for your gift recipient, your mom, dad, sister, brother, best friend, whomever!

Our Return Policy

If you don't like something please tell us immediately. Our goal is to make you happy and fix things for both today and tomorrow and we will strive to do everything in our power to make things right. If you want to return something, just contact us first and we will take appropriate action to replace/exchange/refund or whatever it takes to make you happy. We do however ask you to contact us ASAP (preferably within a week or less of receiving your awesome felting supplies) so we can get started on your return. All returns must come back to us within 30 days of receipt of order.

Non-defective returns are subject to a 15% restocking fee if they are not in the same condition as received. Any products that are customer damaged or defective are non returnable.