"Dear Marie
and Lynette and Living Felt folks-
Just wanted to show you what I'm giving my mom and sisters...
I feel like they're not only getting the love from my
heart and hands, but also the loving energy Living Felt
has put into the products and service you provided. ...I
just appreciate you all so much for the creative and joyful
boost I get from my association with your amazing company.
Many many blessings to you this holiday season. May joy
be yours in the new year.
With so much gratitude-
Mary- Jan 2012
"I
was immediately attracted to your user friendly website
and was quickly immersed in all your products.
I had no idea how much was available for felters and not
only did you have a great price on the needle felting foam
but you had great options for sizes.
I ordered a few other items and can't wait to get started
playing when they come! I appreciate your attention to being
earth friendly which is also important to me and my family.
Opening the site to see a tutorial right away made me feel
connected to your store as much as possible in a cyber world
:)
Living Felt Customer
Carol Eaton
November 2011
Looking
For Great Deals And Inspired Ideas?
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"Thank you for your lovely wool and outmatched customer
service, I am hooked!!!!"
Teresa Deck-Keeling
Jan 2012
Instant
Gift Certificates! |
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More
Happy Customer
Pictures!
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Home > Terms and Conditions
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Living Felt, Copyright © 2004-2011 ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: Visa, MasterCard,American Express, and Discover. We also accept payment with PAYPAL. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. |
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We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. A $25 fee is charged on all returned checks.
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Customers will be notified of products that are unavailable at the time of shipping and offered the choice to substitute, cancel the product, or ship the backorderd product when it becomes available. Normal shipping rates apply for all backorded items that customers want shipped. If the customer cannot be reached within 1 business day, we will cancel the backordered item, refund the product price and ship the balance of the order. However, if the backordered item is expected to become available within 2-3 business days we will hold the order and ship complete. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Living Felt reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Any declined or altered order will have the balance refunded and the customer shall be notified through whatever personal information was collected during the original checkout process. This may include email address, physical address or phone number. |
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Living Felt signs them or not. We reserve the right to make changes to this site and these Conditions at any time. Living Felt reserves the right to refuse services and products to anyone at anytime at our sole discretion. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Living Felt is not responsible for the actions of third parties.
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We stand behind our products, services and customer care 100%. Your felting success, enjoyment and satisfaction with your felting supplies is our highest priority. If you are dissatisfied with your Living Felt order for any reason, simply call us or email within 5 business days of receiving your order and we and will make it right for you, no questions asked. We ask that all returns be delivered to us within 30 days of receiving the order. All return requests beyond the 30 day mark are subject to manager approval and will be applied as a credit or exchange only, minus the 15% restocking fee. No refund on exchanges beyond 30 days. All standard shipping charges will apply for exchanges re-shipped to the customer. Please note: Non-defective returns are subject to a 15% restocking fee. Any returns that are customer damaged or defective are non-refundable and non returnable.
All return shipping charges are the responsibility of the customer.
Living Felt is not responsibile for damages, losses or breakage during return shipments. Customer must use a traceable or trackable shipping method and is 100% responsibile for the safe return of any product. Living Felt has the right to refuse damaged returned goods and we have the right to return damaged goods back to the customer without a product refund at our discretion. A traceable or trackable shipping method must be used to guarantee full credit of return. LivingFelt.com is not responsible for lost returns. No refunds on shipping charges.
Teachers, Artist Discounts, Wholesale and Workshop Packs Returns:
We do not accept partial returns from Teachers, Artist Discount, Wholesale and Workshop packs or other discount programs that may be in place. If you receive a defective item in your discount pack, please contact customer service at customerservice@livingfelt.com and we will replace it immediately for you. If you are returning the entire unused pack, all standard return policies as stated above apply. All items must be in the same condition as received and all shipping charges are the responsibility of the customer. A traceable or trackable shipping method must be used to guarantee full credit of return. LivingFelt.com is not responsible for lost returns. No refunds on shipping charges.
Digital Media Returns:
Because of the nature of image files, PDF and video files, computer files and word documents, no electronic media such as Open CD's, DVDs' or Booklet Downloads are returnable or refundable. If you receive a defective CD, DVD or Download, or you cannot get your CD to function properly, please contact us at customerservice@livingfelt.com and we will either replace the defective CD for you immediately or we will guide you on how to use the CD in your computer. No refunds or exchanges on open CDs or any digital media or downloads. |
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Shipping Time -- For in stock items, we ship all orders SAME DAY if received before 11:00 AM CST and item is in stock. If an order is placed AFTER 11:00 AM CST, we ship either SAME DAY (if possible) or the following business day. Orders received after 5:00 PM will ship the next business day if all items are in stock. We do not backorder items.
Although our standard method for shipping Domestic orders is US Priority Mail (2-3 day shipping time), we cannot guarantee when an order will arrive. Please see the USPS Shipping Guidelines for details prior to ordering. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Note: Large, oversized or bulk orders of 50 pieces or more, of any single item may be subject to alterations, substitutions or limited color choices. Additional shipping fees may be required after checkout for all large, oversize or bulk orders of 50 pieces or more. All oversized orders are subject to UPS ground shipping or comparable.
It is the SOLE responsibility of you the customer to be available to receive your Priority Mail package by USPS or to provide a safe place for USPS to leave your package. It is the SOLE responsibility of you the customer to provide Living Felt with the correct shipping address. If USPS attempts to deliver a package but cannot do so because of an incorrect address provided by you the customer, Living Felt is not responsible for tracing, tracking down or resending your order, it is the responsibility of you the customer. If an order is returned to Living Felt, we will contact you the customer for correct shipping information and will resend the order to you. ALL standard shipping charges will apply for reshipping.
If an order is LEFT at your door (as indicated by the online tracking system) by the USPS and you are not there to receive it or if it is stolen from your doorstep, Living Felt is not responsible for replacing or resending your order or investigating on behalf of you the customer. It is your SOLE responsibility to be available to receive your order from USPS or to provide a safe place for USPS to leave the package. Please use the tracking information provided in your order to communicate with USPS in your investigation of your missing package.
Canadian Orders: Please allow 7-10 business days for most orders to Canada. We have experienced shipments as quickly as 4 business days and as long as 21 business days depending on location/region. Living Felt does not have any control over the speed at which Canadian orders are delivered. Please order ahead for gifts/ special delivery times etc.
International orders under 4LBS ship First Class International (unless otherwise specified during checkout), over 4LBS ships International Priority Mail. A valid telephone number is required on all International shipments. All International Orders require insurance as we do not always have a direct way to track or retrieve shipping information once a package has reached customs. Once an international order has reached customs it is the sole responsibility of the customer to obtain the package and all customs fees or charges are the sole responsibility of the customer. Although we do our best to provide the very best service and assistance for our customers, we have no physical ability or can assume no additional responsibility other than providing our International customs shipping number and information once a package has left our facilities.
HOLIDAY SHIPPING GUID LINES: (Nov 1st, Feb 1st)
At Living Felt, we ship ALL packages within the Continental United states by means of USPS Priority Mail and all International Orders by means of USPS first class International or Priority Mail International: For Continental US orders, according to USPS standard Priority Mail guidelines, this will usually have your package arriving at it’s destination within 2-3 business days (including Saturday) This is NOT a guarantee. Packages can take up to 3 weeks in the busiest of times. Please plan ahead and please order ahead for the Holidays. Once an order has been placed and shipped, Living Felt cannot do anything additional to expedite the shipping process for you and we assume no additional responsibility, nor have any authority for the speed at which your package arrives. We cannot call USPS for you or initiate an investigation for 10 business days after the package has left our facility. All orders are provided insurance and a USPS tracking number.
For Holiday International orders, please add 2-3 weeks for shipping times.
Note: We have ship 1000’s of orders each year through USPS Priority Mail. Over the past 10 years, every order we have ever shipped with the USPS has arrived safely and timely with only 2% or less (during the busier times of the year) having been delayed.
If you search through our 100’s of customer testimonials, we are praised for our fast shipping and attentive customer service. However, we do not and cannot guarantee shipping times for you. Please order responsibility and order ahead. HAPPY shopping!
To read the USPS Priority Mail guidelines please go here: |
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| Living Felt shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Texas. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Living Felt shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Living Felt shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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"I don't think I've ever dealt
with a company with such impeccable customer service! I really
appreciate your heart & integrity. Trust is such an important
thing & you have mine.
I look forward to learning this
craft & getting more supplies from such wonderful people."
Sincerely, Karalee Warren
JAN 2012
On behalf of all of us here at Living Felt, I thank you for your letters, emails, pictures, and facebook posts. We truly love hearing from you, receiving your echoes of joy at tapping into your Inner Creativity, feeling the wonder and exhilaration of expressing from your heart. All of us here read your notes, and we all give thanks that we can be of service in lighting up that brilliant, brilliant light within you, and reminding you that it was with you all along.
Marie
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Happy
Clients |
Customer
Cindy Lee And her beautiful Felted
JAZZ CAT!
"Jazz
Cat"
Cindy
Made these using our NZ Corriedale Spanish Fiesta Pack
COOKIES!!!!
Debi
Potts Made Us A fantastic plate of Needle Felted Chocolate
Chip Treats!
Liza
Adams, Livng Felt Artist Created Clara and Tom from our
Spice Silk Blend.
Just
beautiful!
Would You Like to Make Bears
Like These?
Start with our
Needle
Felted Bear Kit!
The
one that started it all!
CLICK
HERE TO GET STARTED!
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