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Shipping And Fulfillment Policy

12/30/2009

Shipping Time -- For in stock items, we strive to ship all orders SAME DAY if received before 11:00 AM CST and item is in stock. During high season or high volume days, orders may ship Next Business Day.  If an order is placed AFTER 11:00 AM CST, we will strive to ship it the same day but if that is not possible, it will ship the following business day unless otherwise noted on the item or communicated by our staff.  We do not backorder items. 
 
Although our standard method for shipping Domestic orders is US Priority Mail (2-3 day shipping time), we cannot guarantee when an order will arrive. Please see the USPS Shipping Guidelines for details prior to ordering. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.  
 
Note: Large, oversized or bulk orders of 50 pieces or more, of any single item may be subject to alterations, substitutions or limited color choices. Additional shipping fees may be required after checkout for all large, oversize or bulk orders of 50 pieces or more. All oversized orders are subject to UPS ground shipping or comparable. 

Some items may ship separately from the rest of your order and may ship from a different location; and some items may ship UPS or FedEx.  See details on particular items.

Not all items are available for International Shipment.
 
It is the SOLE responsibility of you the customer to be available to receive your Priority Mail package by USPS or to provide a safe place for USPS to leave your package. It is the SOLE responsibility of you the customer to provide Living Felt with the correct shipping address. If USPS attempts to deliver a package but cannot do so because of an incorrect address provided by you the customer, Living Felt is not responsible for tracing, tracking down or resending your order, it is the responsibility of you the customer. If an order is returned to Living Felt, we will contact you the customer for correct shipping information and will resend the order to you. ALL standard shipping charges will apply for reshipping.  
 
If an order is LEFT at your door (as indicated by the online tracking system) by the USPS and you are not there to receive it or if it is stolen from your doorstep, Living Felt is not responsible for replacing or resending your order or investigating on behalf of you the customer. It is your SOLE responsibility to be available to receive your order from USPS or to provide a safe place for USPS to leave the package. Please use the tracking information provided in your order to communicate with USPS in your investigation of your missing package.  
 
Canadian Orders: Please allow 7-10 business days for most orders to Canada. We have experienced shipments as quickly as 4 business days and as long as 21 business days depending on location/region. Living Felt does not have any control over the speed at which Canadian orders are delivered. Please order ahead for gifts/ special delivery times etc. 
 
International orders under 4LBS ship First Class International (unless otherwise specified during checkout), over 4LBS ships International Priority Mail. A valid telephone number is required on all International shipments. All International Orders require insurance as we do not always have a direct way to track or retrieve shipping information once a package has reached customs.Once an international order has reached customs it is the sole responsibility of the customer to obtain the package and all customs fees or charges are the sole responsibility of the customer. Although we do our best to provide the very best service and assistance for our customers, we have no physical ability or can assume no additional responsibility other than providing our International customs shipping number and information once a package has left our facilities. 

International Shipping Times: Can take up to 4-6 weeks depending on country and location as well as shipping service chosen. First Class International shipping can take additional time (up to 45 business days at times) Please do not request additional package information as we will not be able to provide it. We have no method and no authority to contact your local International postal service on your behalf.
 
HOLIDAY SEASON SHIPPING GUIDELINES: (NOV 1st - FEB 1st) 
 
At Living Felt, we ship ALL packages within the Continental United states by means of USPS Priority Mail and all International Orders by means of USPS first class International or Priority Mail International: For Continental US orders, according to USPS standard Priority Mail guidelines, this will usually have your package arriving at it’s destination within 2-3 business days (including Saturday) This is NOT a guarantee. Packages can take up to 3 weeks in the busiest of times.  Please plan ahead and please order ahead for the Holidays. Once an order has been placed and shipped, Living Felt cannot do anything additional to expedite the shipping process for you and we assume no additional responsibility, nor have any authority for the speed at which your package arrives. We cannot call USPS for you or initiate an investigation for 10 business days after the package has left our facility. All orders are provided insurance and a USPS tracking number. 
 
For Holiday International orders, please add 2-3 weeks for shipping times. 
 
Note: We have ship 1000’s of orders each year through USPS Priority Mail. Over the past 10 years, every order we have ever shipped with the USPS has arrived safely and timely with only 2% or less (during the busier times of the year) having been delayed. 
 
If you search through our 100’s of customer testimonials, we are praised for our fast shipping and attentive customer service. However, we do not and cannot guarantee shipping times for you. Please order responsibility and order ahead. HAPPY shopping! 
 
 
To read the USPS Priority Mail guidelines please go here: