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Returns

4/6/2006

We stand behind our products, services and customer care 100%. Your felting success, enjoyment and satisfaction with your felting supplies is our highest priority. If you are dissatisfied with your Living Felt order for any reason, simply call us or email within 5 business days of receiving your order and we and will make it right. We ask that all returns be delivered to us within 30 days of receiving the order in new condition with all original packaging.

All return requests beyond the 30 day mark are subject to manager approval and will be applied as a credit or exchange only, minus the 15% restocking fee. No cash refund beyond 30 days. All standard shipping charges will apply for exchanges on non-defective items re-shipped to the customer. Please note: Non-defective returns are subject to a 15% restocking fee. Any returns that are customer damaged or defective are non-refundable and non returnable.

*Exceptions: Books, Digital Media, Dyes, Products requiring assembly, Custom Cuts of Fabric, products altered by the customer and Special Orders are non-returnable


*Items that were shipped free of charge and are returned will result in deduction of shipping and handling fees that were waived with purchase.
 
All return shipping charges are the responsibility of the customer.
 
Living Felt is not responsible for damages, losses or breakage during return shipments. Customer must use a traceable or trackable shipping method and is 100% responsible for the safe return of any product. Living Felt has the right to refuse damaged returned goods and we have the right to return damaged goods back to the customer without a product refund at our discretion. A traceable or trackable shipping method must be used to guarantee full credit of return. LivingFelt.com is not responsible for lost returns. No refunds on shipping charges.
 

Teachers, Artist Discounts, Wholesale and Workshop Packs Returns:
 
We do not accept partial returns from Teachers, Artist Discount, Wholesale and Workshop packs or other discount programs that may be in place. If you receive a defective item in your discount pack, please contact customer service at customerservice@livingfelt.com and we will  replace it immediately for you. If you are returning the entire unused pack, all standard return policies as stated above apply. All items must be in the same condition as received and all shipping charges are the responsibility of the customer. A traceable or trackable shipping method must be used to guarantee full credit of return. LivingFelt.com is not responsible for lost returns. No refunds on shipping charges.

Digital Media Returns:
Because of the nature of image files, PDF and video files, computer files and word documents, no electronic media such as Open CD's, DVDs' or Booklet Downloads are returnable or refundable. If you receive a defective CD, DVD or Download, or you cannot get your CD to function properly, please contact us at customerservice@livingfelt.com and we will either replace the defective CD for you immediately or we will guide you on how to use the CD in your computer. No refunds or exchanges on open CDs or any digital media or downloads.